![]() ![]() For "Driver Unavailable" or other odd "will not install" issues > Check and Remove any remaining pieces of printer software from the file system.Uninstall the full driver printer software from Programs and Features.Restart everything, including the router that controls your network.The only point here is to get the printer onto the network - if you wish, ping it to make sure "all is well". Next thing I'd do is Restart everything, including the router that controls the network. You can certainly leave in place the manual / static IP address - good to have. Gibberish? Ignore it.įirst thing I'd do is reconnect that printer to the network using your Ethernet - it's a better option, after all. This might be an indication that the printer is OK (doesn't need a massive reset) and that the source of the problem is somewhere in pieces of the printer software that are perhaps stuck in the File System. ![]() At the point when you backtracked to an earlier Restore Point (or clone install), the printer worked for a time. go back twice to mid-October Windows clone of my C drive ere it did work (and then a few days later it stopped working again. I've done every troubleshooting under the sun: uninstall/reinstall. I even bought a brand new router (which works fine for everything else except the HP printer) I've then manually the IP address, and still doesn't work. I've tried wireless (typically I'm wired) but neither work. Click this link to connect a new device to this computer using a USB cable or over a network." Use the options below to add or change device connections or software. The exact screen is: "Device setup & Software. However, everything I try to connect to the 8740 software, it says I'm not connected and gives the wireless/wired/usb choices, which ultimately fails. I can use a third-party scanning software like Paperscan and the HP computer will scan. No longer can I connect to the HP software. I have been happy with my Officejet Pro 8740 for many years until about 5 weeks ago.Īs a side note, I am a HP instant ink customer. Business PCs, Workstations and Point of Sale Systems. ![]()
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